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FAQ

What is your return policy?

Utah Makes will replace a defective order but will not refund the purchase price of orders placed on the site.

How long does it take orders to ship?

Utah Makes generally ships orders placed on the site within forty-eight (48) hours.  Certain products are custom made and so require more time from the moment of purchase to shipping the item. Please check the item’s product description for specific delivery time details.

Do you sell products from other states?  Are you locally-owned?

Utah Makes is locally-owned in the State of Utah and sells only products made, created, and/or manufactured in Utah. Currently, we offer over 400 products from over 60 different companies in Utah. We do not sell products from other states.

How can a Utah company put its products on Utah Makes?

Please email us if you have a Utah made product and are interested in adding it to our site, please email us at: contactus@utahmakes.com  Please include in your email: your contact info, your website/description of your local Utah business, product price, product description, product available quantity, and a jpg or png picture of each product. We would love to see what you are making.

Do you take large orders or orders for business gifts?

We do take large orders and orders intended as business gifts- in particular, our Utah Makes gift baskets, bags, and trunks. Purchases totaling over $300 qualify for free delivery to locations within the Wasatch Front in Utah. Please email us with large order requests in advance before purchasing online so that we can let you know about delivery schedules. Please include in your email: your contact info, name of product(s) desiring to purchase, quantity of product(s), and when these products need to be delivered. Email us at: contactus@utahmakes.com. We will contact you with the order and delivery date within 24 to 48 hours.

What is the Privacy Policy for Utah Makes?

Credit card details and account information will be handled securely to ensure confidentiality. You can shop with confidence at Utah Makes. We’ve partnered with Authorize.net, a leading payment gateway since 1996, to accept credit cards and electronic payments safely and securely for our customers. The company adheres to strict industry standards for payment processing including: 128 bit SSL technology for secure internet transactions; industry leading hardware, software, and security protocols for protecting customer information and sensitive data;  and compliance with the Payment Card Industry Data Security Standard. The customer information that will be collected upon checkout is as follows: billing (credit card, bank account, or paypal), shipping/address, first and last name, email address, and phone number. Customer information will only be used for billing purposes. The information will not be sold, rented, or distributed to any third parties. 

 

Payment Processing